Analisis Perbedaan Antara Pengalaman Pembelian Online Dan Offline Dalam Mempengaruhi Prilaku Konsumen

Ana Sapitri; Anis Satun Nur Khoiriyah; Sintiawati Sintiawati; Riki Gana Suyatna

doi:10.55606/jubima.v2i1.2608

Ana Sapitri Universitas Primagraha
Anis Satun Nur Khoiriyah Universitas Primagraha
Sintiawati Sintiawati Universitas Primagraha
Riki Gana Suyatna Universitas Primagraha

DOI: https://doi.org/10.55606/jubima.v2i1.2608

Keywords: Purchasing Experience, Service Quality, Price, Custumer Satisfication, Consumer Behavior

Abstract

In this research, the focus is on the analysis to distinguish the influence of consumer behavior on online purchases and offline purchases. It is known that currently there are many sites to conduct online transactions and allow consumers to rely on online purchases to meet their needs. The experience in online purchasing tends to have a greater impact on consumer purchasing decisions compared to offline purchasing experiences. The method used in this research is a quantitative research method by conducting a questionnaire to a large number of respondents with certain categories aimed at collecting consumer shopping data. This data can then be analyzed using statistical methods to determine whether there is a significant difference between online purchases and offline purchases.

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