Rahmawati, Ratih, and Elmira Siska. “Pengaruh Kualitas Pelayanan Dan Kinerja Karyawan Terhadap Kepuasan Nasabah PT. Bank DKI Tbk Divisi Cash Pooling Center”. Jurnal Bintang Manajemen 2, no. 2 (June 25, 2024): 209–222. Accessed November 5, 2024. https://ejurnal.stie-trianandra.ac.id/index.php/jubima/article/view/3146.