Yudi waliyuddin, M.Afdal, Muhammad Lutfi, and Mona Fronita. “ANALISIS KULITAS LAYANAN E-COMMERCE MENGGUNAKAN METODE E-SERVQUAL DAN ZONE OF TOLERANCE”. Jurnal Publikasi Ilmu Komputer dan Multimedia 2, no. 1 (January 5, 2023): 1–8. Accessed December 22, 2024. https://ejurnal.stie-trianandra.ac.id/index.php/jupikom/article/view/876.