Pengaruh Tingkat Kualitas Pelayanan Oleh Petugas Dalam Transportasi Umum Transjakarta
DOI:
https://doi.org/10.55606/jupsim.v2i2.1346Keywords:
public transportation, Transjakarta buses, officers, quality service.Abstract
This study aims to find out the dimensions of service quality provided by the parties and Transjakarta Busway officers, as well as to get to know more deeply the level of user satisfaction with the services provided and by applying land transportation as research material that raises one type of land transportation, namely Transjakarta which is found in areas that focus on DKI Jakarta. This study applied a data collection method in the form of structured interviews with personal questionnaires to collect data from Transjakarta Bus users. The questionnaire contains closed and open questions concerning the user's experience of the services provided by the Transjakarta Bus. The data collected was in the form of a questionnaire made using Google Forms and from the results of the research it was possible to obtain 45% positive responses regarding the dimensions of service quality provided for services by parties and officers on Transjakarta buses. The holding of this research hopes that it will be useful in improving the quality of service available on Transjakarta buses and intends that the services provided will be better.
References
Anggraini, Z. (2019). OPINI MASYARAKAT MENGENAI KEBUTUHAN SARANA TRANSPORTASI PUBLIK DI MUARA BUNGO PROVINSI JAMBI PUBLIC OPINION ABOUT THE NEEDS OF PUBLIC TRANSPORTATION IN MUARA BUNGO JAMBI PROVINCE. In Jurnal Administrasi Negara (Vol. 25, Issue 1).
Azwar, S. A., Sahara, S., & Ginting, M. H. (2022). INTERMODAL CONNECTIVITY AT KAMPUNG RAMBUTAN BUS TERMINAL. International Journal of Research -GRANTHAALAYAH, 10(11). https://doi.org/10.29121/granthaalayah.v10.i11.2022.4839
Firmansyah, M., & Khasanah, I. (2016). PENGARUH KUALITAS PELAYANAN INTI DAN KUALITAS PELAYANAN PERIFERAL MELALUI KEPUASAN KONSUMEN PADA MINAT MEREFERENSIKAN (Studi Pada Bus Transjakarta Koridor I). DIPONEGORO JOURNAL OF MANAGEMENT, 5(4), 1–11. http://ejournal-s1.undip.ac.id/index.php/dbr
Fitriati Rachma. (n.d.). Gagalkah TransJakarta? Kajian Kualitas Layanan pada Sistem Angkutan Cepat Massal TransJakarta. 3(1), 75–98.
Hadi, W., Rahmayanti, H., Sahara, S., Ladesi, V. K., Purnomo, A., Aulia, F., & Rokhyani, D. (2022). SOSIALISASI PEMAHAMAN BLINDSPOT PADA KENDARAAN DALAM RANGKA MENEKAN ANGKA KECELAKAAN LALU LINTAS BAGI GURU DAN SISWA SMP NEGERI 1 KARANG BAHAGIA, DESA KARANG BAHAGIA, KECAMATAN KARANG BAHAGIA, KABUPATEN BEKASI, PROVINSI JAWA BARAT. Prosiding Seminar Nasional Pengabdian Kepada Masyarakat. http://journal.unj.ac.id/unj/index.php/snppm
Kevin, S., Bisnis Institut Teknologi dan Bisnis Kalbis Jalan Pulomas Selatan Kav, F., & Timur, J. (2022). Pengaruh Harga dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan pada Bus Metrotrans PT.Transjakarta Rute Pulogadung-Pondok Gede (Vol. 8, Issue 4).
Prayudyanto, M. N. (2021). INTERMODAL CONNECTIVITY AT KAMPUNG RAMBUTAN BUS TERMINAL. Jurnal Penelitian Transportasi Darat, 23(1), 55–71. https://doi.org/10.25104/jptd.v23i1.1734
Rahayu, D. K., & Martini, S. (n.d.). PERAN MODA TRANSPORTASI DARAT DALAM MOBILITAS TENAGA KERJA. In Agustus (Vol. 22, Issue 2). https://doi.org/https://doi.org/10.26593/jtrans.v22i2.6061.109-116
SAHARA, S., & Delvia Yuliana. (2021). ANALISIS TINGKAT KEPUASAN PELANGGAN DALAM PENERAPAN SISTEM BOARDING PASS DI GATE KEBERANGKATAN TERMINAL TERPADU PULO GEBAN. LOGISTIK, 14(1), 44–56. https://doi.org/10.21009/logistik.v14i1.20507
Sahara, S., Ladesi, V. K., Hadi, W., & Verawati, K. (2021). Ramp check examination evaluation of public transport business. IOP Conference Series: Materials Science and Engineering, 1098(2), 022069. https://doi.org/10.1088/1757-899X/1098/2/022069
Setiawan Ruslim, T., & Rahardjo, M. (2015). PENGARUH ATRIBUT SERVICE QUALITY TERHADAP KEPUASAN KONSUMEN TRANSJAKARTA.
Siti Sahara, & Sylvira Ananda Azwar. (2020). Pelatihan Keselamatan Berkendara Sepeda Motor Dalam Menekan Angka Kecelakaan Lalu Lintas Bagi Siswa SMK di Kota Bekasi. JURPIKAT (Jurnal Pengabdian Kepada Masyarakat), 1(3), 303–314. https://doi.org/10.37339/jurpikat.v1i3.368
Sony, R., Wibowo, S., Weningtyas, W., & Rahma, S. (2018). KUALITAS PELAYANAN SISTEM INFORMASI PADA ANGKUTAN UMUM TRANSJAKARTA (Vol. 18, Issue 1). https://doi.org/https://doi.org/10.26593/jtrans.v18i1.2976.67-76
Sutandi, A. C. (2019). PENTINGNYA TRANSPORTASI UMUM UNTUK KEPENTINGAN PUBLIK 1. 12(1). https://www.google.com/search?q=sustainable+city+planning&tbm=isch&tbo=u&source=univ&sa=X&ei=2l_0UoiNJ4Pok
Wahyuni, E. S. (2021). Aksesibilitas Penyandang Disabilitas pada Layanan Transportasi Publik. Penerbit NEM. https://books.google.co.id/books?id=fQtSEAAAQBAJ
