Kinerja Pelayanan Administrasi Akademik SMP Josua Kota Bambu Menggunakan Metode Importance Performance Analysis
Abstract
Technological advancements in Indonesia have resulted in many improvements that have enhanced product quality and overall success for various sectors, including industry, education for a school, academic satisfaction is more aimed at students because they are the main customers of the school or educational institution. Due to the level of effectiveness and consumer service, it is very important to know the level of satisfaction that consumers have received and the sustainability of these educational institutions, where students are the main consumers at Josua Junior High School .IPA helps identify attributes that need to be improved and how to implement them. By improving service quality, it can be more in line with consumer satisfaction and satisfaction with the education system. Based on the results of the analysis using this method, it can be seen that the distance or gap between perceptions and expectations from all aspects of the assessment is negative with the tangible dimension of -0.73, then the reliability dimension gets -0.71, the responsiveness dimension gets a value of -0.73. In conclusion, technological developments in Indonesia have led to many improvements that can enhance product quality, consumer satisfaction, and overall success.
References
Alfiani, W., & Madiawati, P. N. (2015). INDONESIA ( PERSERO ) Influence Of Brand Image And Service Quality On Customer Loyalty On Users Of Shipping Services PT . Pos Indonesia ( Persero ) Bandung Head Office Kata Kunci : Brand Image , Service Quality , Loyalitas Pelanggan , Analisis Regresi Lin. 2(3), 3–7.
Amin, S. (2017). Strategi Peningkatan Kualitas Pelayanan Akademik Pada Perguruan Tinggi. Jurnal Madaniyah, 7 Nomor 2, 222–236.
Aranningrum, W. (2013). Peningkatan Kualitas Pelayanan Pegawai Dengan Menggunakan Integrasi Metode Importance Performance Analysis ( IPA ) -Quality Function Deployment ( QFD ). Jejaring Administrasi Publik, 5(1), 275–282.
Arini, K. D. (2022). ANALISIS KUALITAS LAYANAN AKADEMIK PROGRAM STUDI PENDIDIKAN TEKNIK MESIN UNS DENGAN METODE SERVQUAL DAN QFD (QUALITY FUNCTION DEPLOYMENT). Jurnal Pendidikan Teknik Mesin, 04(November 2022), 204–218.
Bahiyyah, F. D. (2019). Analisis Kualitas Layanan Akademik Madrasah Dengan Metode Servqual Pada Pendidik Dan Tenaga Kependidikan. 1–10.
Cookson, M. D., & Stirk, P. M. R. (2019). 済無No Title No Title No Title. 1–12.
Faris Romansyah, T. N. & W. (2019). Sistem Informasi Pembayaran Simpan Pinjam Khusus Perempuan (SPP) Berbasis Web Pada Upk Mantup Mandiri Kecamatan Mantup. Jurnal Ilmiah Computing Insight, 1(1), 4.
Herlina Rahmawati I 1307506. (2010).
Jaya, M. K., Mulyadi, D., & Sulaeman, E. (2017). Pengaruh Kecerdasan Emosional terhadap Kinerja Karyawan Pada Kantor Kementrian Agama Kabupaten Karawang. Manajemen, 2(2), 1038–1046.
Jazuli, M., Samanhudi, D., & Handoyo. (2020). Analisis Kualitas Pelayanan dengan Servqual dan Importance Performance Analysis di PT. XYZ. Juminten: Jurnal Manajemen Industri Dan Teknologi, 01(01), 67–75.
Josua, S. K. (2023). Analisis Kualitas Dan Pengembangan Sistem Informasi Akademik Berbasis Web Menggunakan Standard Iso 9126 (Vol. 1, Issue 1). https://doi.org/10.26798/jiko.2016.v1i1.15
Lucyani, D. fryda. (2009). Bab I Pendahuluan ِ ه ِ َ ي ي ْ ِ ِ ْ م ن م لو ُ ِّ َّ. Journal Information, 10(3)
Ninla Elmawati Falabiba. (2019). Pengaruh harga,promosi dan kualitas pelayanan terhadap kepuasan pelanggan pada Gober Gadget Pocanan di kota Kediri I.
Prambayun, A., & Maharani, P. (2020). Analisis Kelayakan Pengembangan Sistem Informasi Akademik STMIK Lembah Dempo Menggunakan TELOS Framework. Jurnal Siskomti, 3(1), 16–30.
Riyadi, W., Studi, P., Informasi, S., Dinamika Bangsa, S., Jendral, J. J., & Thehok -Jambi, S. (2018). Analisis Sistem Informasi Akademik dengan Cobit framework. Jurnal Ilmiah Media Sisfo, 12(1), 954–965. http://ejournal.stikom-db.ac.id/index.php/mediasisfo/article/view/321
Robecca, R. R. J. (2017). ANALISIS TINGKAT KEPUASAN MAHASISWA TERHADAP FASILITAS KEGIATAN AKADEMIK MENGGUNAKAN METODE SERVICE QUALITY DI UNIVERSITAS KOMPUTER INDONESIA. Open Jurnal - Universitas Komputer Indoneisa, 6(2), 39–48.
Siska Fitri Yanti. (2017). Pengaruh Pembelajaran Aqidah Akhlak Terhadap Perilaku Siswa Di Madrasah Aliyah Negeri Kampar Timur. Jurusan Sosiologi Fakultas Ilmu Sosial Dan Ilmu Politik Universitas Riau, Pekanbaru, 4(1), 1–13.
Wahyu B.S. (2018). Pengaruh kemampuan pedagogik guru dengan hasil belajar ips. Ilmiah Edutecno, 18(106), 1–19.
