Evaluasi Kepuasan Pengguna Aplikasi Kai Access Menggunakan Model End User Computing Satisfaction (EUCS)
DOI:
https://doi.org/10.55606/jupsim.v3i2.2717Keywords:
KAI Access, User Satisfaction, SEM-PLS, EUCSAbstract
In the rapidly advancing era of globalization, technology plays a pivotal role in various facets of life, offering manifold benefits. Serving as a vital component in daily tasks and responsibilities, technology has become indispensable. PT. Kereta Api Indonesia has harnessed technological advancements through the KAI Access application, providing customers the convenience of booking train tickets and accessing railway services without the need for physical queues. Despite these advantages, the KAI Access application has garnered low ratings on the Play Store. To enhance user experience and align it with expectations, it is imperative to gauge user satisfaction. This thesis seeks to ascertain the satisfaction level of KAI Access application users by employing Doll & Turkzadeh's End User Computing Satisfaction (EUCS) model, incorporating variables such as Content, Accuracy, Format, Ease of Use, and Timeliness. A sample comprising 400 respondents, specifically those who have previously utilized the KAI Access application, underwent SEM-PLS evaluation utilizing SmartPLS software. The assessment revealed that Content, Format, and Timeliness exert a significant influence on user satisfaction, whereas Accuracy and Ease of Use lack a substantial impact.
References
Anwar, M., & Azisan, M. (2019). Analisis Tingkat Kepuasan Sistem Informasi Pencatatan dan Penagihan Biaya Rekening Air Pelanggan PDAM Menggunakan Metode End User Computing Satisfaction (EUCS). Jurnal Teknologi Informasi dan Pendidikan, 12(1), 19-24.
Budiaji, W. (2013). Skala pengukuran dan jumlah respon skala likert. Jurnal ilmu pertanian dan perikanan, 2(2), 127-133.
Castillo, R. C., De Villa, H. P., Encinas, E. C., Hernandez, J. J. D., & Mandocdoc, M. M. (2022). End-User Computing Satisfaction on Digital Trade Facilitation in the Philippines. Journal of Innovation Information Technology and Application (JINITA), 4(1), 21-31.
Chin, W. W., & Lee, M. K. (2000, December). On the formation of end-user computing satisfaction: a proposed model and measurement instrument. In International Conference on Information Systems. Proceedings of the twenty first international conference on Information systems. Brisbane (Vol. 553, p. 563).
Danuri, M. (2019). Perkembangan dan transformasi teknologi digital. Jurnal Ilmiah Infokam, 15(2).
Darwati, L., & Fitriyani, F. (2022). Analisis pengukuran tingkat kepuasan pengguna aplikasi OVO menggunakan metode End User Computing Satisfaction (EUCS). JUST IT: Jurnal Sistem Informasi, Teknologi Informasi dan Komputer, 12(2).
Fornell, C., & Larcker, D. F. (1981). Structural equation models with unobservable variables and measurement error: Algebra and statistics.
Ghozali. (2011). Aplikasi analisis multivariate dengan program IBM SPSS 19. Semarang: Badan Penerbit Universitas Diponegoro, 68.
Gobel, U. T., Katili, M. R., & Polin, M. (2022). Evaluasi Tingkat Kepuasan Pengguna SIKS-NG Menggunakan Metode EUCS Di Kabupaten Bone Bolango. Diffusion: Journal of Systems and Information Technology, 2(1), 143-149.
Haag, S., & Keen, P. (1996). Information Technology: Tomorrow's Advantage Today. McGraw-Hill Companies, Inc., PO Box 545, Blacklick, OH 43004, Attn: Order Service.
Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed a silver bullet. Journal of Marketing theory and Practice, 19(2), 139-152.
Imron, M., & Pratiwi, D. S. R. (2023). Penerapan Metode End-User Computing Satisfaction (EUCS) Untuk Menganalisis Pengaruh Pembelajaran Online Terhadap Kepuasan Siswa. Cogito Smart Journal, 9(1), 135-144.
Indah, D. R., & Nurfadillah, N. (2022). Evaluasi Kepuasan Pengguna Pada Website PalTV Dengan Metode EUCS. Jurnal Nasional Teknologi dan Sistem Informasi, 8(2), 89-97.
Kotler, P. (2002). Marketing places. Simon and Schuster.
Muarie, M. S., & Nopriani, F. (2020). Mengukur Tingkat Kepuasan Pengguna E-Learning (Uin Raden Fatah Palembang). JUSIM (Jurnal Sistem Informasi Musirawas), 5(1), 79-86.
Sevtiyani, I., & Fatikasari, F. (2020). Analisis Kepuasan Pengguna SIMPUS Menggunakan Metode EUCS di Puskesmas Banguntapan II. Indonesian of Health Information Management Journal (INOHIM), 8(2), 64-68.
Sihombing, P. R. Aplikasi SmartPLS Untuk Statistisi Pemula.
Subiyakto, A. A., Ahlan, A. R., Kartiwi, M., & Putra, S. J. (2016). Measurement of the information system project success of the higher education institutions in Indonesia: a pilot study. International Journal of Business Information Systems, 23(2), 229-247.
Sugiyono. (2018). Metode Penelitian Bisnis (Pendekatan Kuantitatif, Kualitatif, dan R&D).
Torkzadeh, G., & Doll, W. J. (1991). Test‐retest reliability of the end‐user computing satisfaction instrument. Decision Sciences, 22(1), 26-37.
Zed, M. (2008). Metode penelitian kepustakaan. Yayasan Pustaka Obor Indonesia.
