Faktor-Faktor yang mempengaruhi peningkatan kualitas pelayanan kesehatan di Rumah Sakit: Tinjauan Teoritis

Authors

  • Sophiana Enjellin Anathasia Universitas Sangga Buana YPKP
  • Dety Mulyanti Universitas Sangga Buana YPKP

DOI:

https://doi.org/10.55606/klinik.v2i2.1289

Keywords:

Hospital, Patient Satisfaction, Service Quality.

Abstract

Improving hospital service quality is an important factor in promoting service user (patient) satisfaction. In this modern era, where services in the health sector is a promising business. Because service quality influences service user loyalty, service performance must be improved. The goal of this theoretical review is to determine what factors influence hospital service quality. A theoretical review is used, which involves analyzing and comparing existing theories. According to the findings of this theoretical review, tangible, reliable, responsive, assurance, and empathy can all have an impact on service quality.

References

Ahwazi, T. & Cholifihani, M. (2016). Faktor-Faktor Yang Mempengaruhi Kinerja Pelayanan Organisasi Rumah Sakit Umum Daerah Kota Tangerang Tahun 2016. Jurnal Publika. 5(2).
Cristasani. & Satibi. (2016). Kajian Faktor Demografi Terhadap Kepuasan Pasien Jaminan Kesehatan Nasional Pada Fasilitas Kesehatan Tingkat Pertama. Jurnal Farmasi Sains dan Komunikasi. 13 (1).
Dr.Hj.Mu’ah. (2014). Kualitas Layanan Rumah Sakit Terhadap Emosi dan Kepuasan Pasien. Publisher: Zifatama
Kandou, R, E. Mandey, J. Pombengi, J. (-). Faktor-Faktor Penentu Kualitas Pelayanan Kesehatan Studi Di Puskesmas Kecamatan Talawaan Kabupaten Minahasa Utara. ID 1476.
Sudirman. (2016). Kualitas Pelayanan Rumah Sakit. Publisher: Leutikaprio

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Published

2023-04-16

How to Cite

Sophiana Enjellin Anathasia, & Dety Mulyanti. (2023). Faktor-Faktor yang mempengaruhi peningkatan kualitas pelayanan kesehatan di Rumah Sakit: Tinjauan Teoritis. Jurnal Ilmiah Kedokteran Dan Kesehatan, 2(2), 145–151. https://doi.org/10.55606/klinik.v2i2.1289

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