ANALISIS EVALUASI KINERJA PELAYANAN PUBLIK DI BPJS KETENAGAKERJAAN KCP RANTAU PRAPAT
DOI:
https://doi.org/10.55606/jupumi.v4i1.3723Keywords:
Service Quality, Public Service Mall, Employment BPJS;Abstract
The aim of this research is to evaluate the quality of BPJS Employment services at the Rantau Parapat Public Service Mall. Through a qualitative descriptive approach, the author explains how BPJS Employment services are provided at the public service mall at BPJS Employment Rantau Parapat as a form of implementing excellent service in administrative reform. The results show that the quality of BPJS Employment services in public service malls in Rantau Parapat
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